A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, top–of–the–line hardware architecture and a heavily modified Linux distribution. That’s why, regardless of what your site is, or how many visitors you have, or even in case there is a DoS attack, our hosting servers will remain up and your sites will stay online.
All cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
In order to offer a top–class hosting service, you can scarcely lean on the default network configuration in a datacenter. We have built our very own custom network to ensure a faster–than–the–speed–of–light connection speed with the rest of the world.
And thanks to this, no matter which data centers you choose: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your money on the line, you cannot feel truly safe. That’s why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel pleased with our hosting service or in case you have to use a more robust hosting solution, such as a VPS servers or a dedicated servers – you’ll receive a full refund, without any concealed fees or return charges.
24/7 Technical Support
We have cautiously chosen each single member of our 24x7 support staff to ensure that we can offer the best help desk support service that you can get. Each one of our customer service technicians has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Moreover, they are available 24x7 – you will be able to reach them whenever you want and they’ll reply back to you as soon as possible.
Their average ticket response time is below twenty minutes, whereas with other web hosting suppliers you need to wait for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in less than an hour.