Despite the fact that this is not the keyaspect for you to recognize a reliable cloud hosting supplier from a bad one and a reseller from an actual provider, the option to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you can reach somebody any time you're in need of support. The telephone support for web hosting services may vary from standard to dedicated, so the issues that can be resolved through a call differ depending on the specific company. Generally, these matters are simpler and include billing or 1st level technical issues as more difficult tasks generally require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nevertheless, the option to call your provider will save you lots of time and efforts for the countless small things that may eventually appear when you manage your hosting account.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hours daily, you are able to get in touch with us and consult with our customer support agents to learn more about any of the cloud hosting that we offer and make sure that our servers meet the system requirements for your sites prior to purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to give us a call about general and billing matters, and about some tech ones. If the situation is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, which will enable both you and our tech support team to keep track of the info supplied by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you wish to find out more about the plans, you have a billing issue or some general issue, you can just give us a call. Though some more complicated problems could need a support ticket in order to give some time to our technical support team to analyze, we will assist you with numerous technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have an international number where you will be able to reach us.