If you ever have any enquiries associated with your hosting account or you encounter a problem with your websites, you will need to get in touch with the web hosting provider’s customer support team. It may not make a difference how fast they’ll reply if you have an enquiry of a generic nature, but an issue such as an ill-applied software application update, for example, may lead to your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site adversely and you may lose current or prospective visitors. A lot of web hosting providers, particularly resellers, handle trouble tickets and emails within twenty four hours, but in the digital era this is way too long, since clients will scarcely ever revisit a site that is not working correctly over extended time periods.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to obtain an answer to an email or a ticket. No matter when you get in touch with us, we’ll lend you a helping hand within only 1 hour with any pre-sales and technical queries that you may have. As a matter of fact, our real reaction time hardly ever surpasses twenty-thirty minutes. Since we are at your service 24-7, you will always get help in a timely fashion and we understand exactly how crucial that is in the digital world. Shortly after you contact us, we will answer your questions. In case you encounter any technical obstacle, we’ll solve it on your behalf, or we will provide you with all the needed information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our tech support team members will be at your disposal at all times and they’ll answer any trouble ticket that you open through the hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you’ve got a general question with regard to your semi-dedicated server or you encounter a certain predicament and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to handle any technical, billing or general issue. In case you contact us about anything that’s within our power, we will sort it out before we get back to you, so you will not have to wait for hours or even days while the problem remains. If there is something that you have to do on your end, we’ll supply you with the required information – what workable solutions to try out, what actions to take, etc.