Integrated Ticketing System in Cloud Hosting
Our cloud hosting feature an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in the very same place – payments, web files, e-mails, support tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a few clicks without the need to leave your Control Panel. During the process, you may pick a category and our system will offer you a variety of articles, which will provide you with more information and which may help you fix any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which means that you will not need some other support platform to contact our customer care team – you can do this on the spot the moment you confront a complication. Opening a new ticket requires a few clicks of the mouse and finding an older one is just as easy. Using our clever search box, you can quickly find any ticket that you’ve submitted in the past. You can post a ticket at any particular moment in time since our customer care staff representatives are at your disposal 24-7-365 and respond in no more than one hour, although it rarely takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about needing to sign in and out of 2 or more platforms to fix a simple problem.