There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. This is the least complicated medium of correspondence for a variety of reasons. If no customer care staff representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of info without needing to worry about printing mistakes, and in case a particular issue requires more time to be solved or a number of responses need to be exchanged, all the info will be in one location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, which implies that if you have to provide information or to adhere to instructions, you will need to use at least 2 different admin interfaces and this number could rise if you would like to administer a couple of domains. On top of that, lots of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting feature an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in the very same place – payments, web files, e-mails, support tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a few clicks without the need to leave your Control Panel. During the process, you may pick a category and our system will offer you a variety of articles, which will provide you with more information and which may help you fix any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which means that you will not need some other support platform to contact our customer care team – you can do this on the spot the moment you confront a complication. Opening a new ticket requires a few clicks of the mouse and finding an older one is just as easy. Using our clever search box, you can quickly find any ticket that you’ve submitted in the past. You can post a ticket at any particular moment in time since our customer care staff representatives are at your disposal 24-7-365 and respond in no more than one hour, although it rarely takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about needing to sign in and out of 2 or more platforms to fix a simple problem.