24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and tech support for all of our cloud hosting. Even if you aren't our customer yet and you have questions, we will give you a hand without delay and provide you with the needed info, in order to give you the choice to make the best decision when you acquire your new website hosting account. We are available at any moment, including holidays and weekends, and we supply various ways of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we have several phone numbers worldwide, thus you can call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for several days to get assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we offer come with 24/7 customer and technical support, which means that no matter what problem you experience, you're able to get in touch with us and we'll give you a hand in a timely manner. Our guaranteed reply time for every email or trouble ticket that you open through your Hepsia web hosting Control Panel is 1 hour; usually the response time rarely exceeds twenty minutes. We also have telephone support with several local numbers worldwide and a live chat, so that you'll be able to contact us and get more info about our services even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail setup, website hosting account settings, and so on. If you employ our services, you will not ever have a situation where you have to wait for a few days to get an issue resolved like you have to do with many other companies.
24/7 Customer Support in VPS Servers
When using our VPS servers, you will not have to wait for more than one hour to get assistance for any kind of issue that you may have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets that you open from your billing Control Panel or emails which you send to our technical support team. We have local telephone numbers in a couple of countries around the world plus a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the various ways of communication, so whatever your question or issue is, there's always someone to assist you without delay. If you need help with third-party software, which you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server through our company, you can contact us anytime using a number of channels and the maximum time that you will have to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on your server. To contact us about a tech issue, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you'd like to know more about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In case you need help with third-party software that you can't deploy or run efficiently, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.