Lots of individuals who start using their 1st hosting account, or change companies, normally have queries concerning how specific tasks are completed or have troubles setting up various things, including e-mails, website settings, and so on. That is the reason why, lots of companies have prepared documentation with frequently asked questions and issues so as to help their customers get information quickly and easily. As a result, the client care team members can dedicate more time to actual problems that certain clients may be encountering, as the solution for the smaller things will already be available online and clients can easily fix them without having to contact the help desk support team. Having thorough documentation is truly important, particularly for new users without any practical experience at all, since the hosting service involves multiple functions and many people can become bewildered about what action to take. A good knowledge base can both help you do the things that you need and discover how the hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans feature an elaborate knowledge base where you can find information about all the predicaments that you could confront and their resolutions. You can discover how to set up and manage a mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your mail client are correct, but you are not able to send emails, for example. We’ve tried our very best to be as thorough as possible and to cover all the available options in order to save you time and effort and to supply you with different solutions for each and every problem. The knowledge base features informational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia Control Panel. You can find relevant articles about particular functions and features in each section of the Control Panel, while if you prefer to browse through the entire archive of articles, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature comprehensive technical documentation where you will find info about all the features that our in-house developed Hepsia hosting Control Panel comes with, in addition to solutions to various questions and challenges that you may stumble upon. All configuration manuals include exhaustive instructions, which implies that you won’t need to worry about omitting something in case you want to export a database, for instance. The troubleshooting articles encompass a variety of feasible causes of certain problems and the solution for each one of them, so in case you are not able to send email messages although you have the correct outgoing mail server settings, for instance, you can swiftly discover what the reason may be and repair the problem with two or three mouse clicks in your email client. As the Hepsia Control Panel has quite a few features, you will be able to find relevant articles in every section. In case you would rather examine all help articles, click on the Help link, which is located in the top right-hand corner of the screen.