Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response time warranty for any ticket or email that you submit to our help desk support team. We will speedily respond to all the standard inquiries and forward right away the issue to our administrators in case any additional assistance is needed. If you take advantage of our Optional Admin Services package, we’ll execute any of the included server management services at a time that has been agreed upon in advance.
A First–Rate Client Care Service
- We will be online for you 24/7 to respond to any enquiries that you may have regarding our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. In case you also require support with server administration procedures, take a glance at our Optional Admin Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation services.
A User–Friendly Help Section
Each dedicated server comes with our free–of–charge Web Site Control Panel, which features a circumstantial knowledge base and a group of educational video tutorials. Whenever you require help with the Web Site Control Panel, just hit the Help or Videos buttons situated in the upper right corner.