Customer Support Channels
A 1–hour Response Guarantee
Our customer help team is taught to immediately care for all our cloud hosting customers’ requests and information questions. Via our ticketing system, it’s possible to submit your issue and a support staff representative will, no doubt go back to you within maximum one hour. In actual fact, practice has proved that the common resolution time frame is 20 mins.
A Top–quality Support Service
Contact us at any time necessary. Our crew of employees will undoubtedly be on the web for you 24x7x365 to respond to all of your enquiries and to correct any trouble that you may have. You also can send us a support ticket from your Web Site Control Panel or drop an e–mail message whenever. Moreover, on working days, you can call us or use the online chat option.
An Intuitive Help Section
Astral Hosting’s Control Panel presents an in depth knowledge base that is incorporated into all parts. In each part, you’ll find a Help press button which will load for you a selection of step–by–step guides on how to utilize a selected function or conduct a particular action. Also, we have created tutorial video lessons so that you can get a better idea of the Control Panel’s interface.